> ## Documentation Index
> Fetch the complete documentation index at: https://docs.salescaptain.com/llms.txt
> Use this file to discover all available pages before exploring further.
# Audio Message
> Audio Message elements let you play pre-recorded or dynamically generated messages (via text-to-speech or uploaded MP3) to the caller at specific points during an incoming call. This could be a greeting, an announcement, or any audio you want to present before further routing or action.
### **Why Audio Messages Matter**
* Creates a more polished, branded caller experience.
* Can communicate useful info (e.g. “We may record this call for training purposes”, “Due to high volume there may be a wait”, etc.).
* Helps set expectations, reduce frustration, and guide callers correctly.
* Works well before other steps such as IVR, Ring to User/Team, or even before sending callers to voicemail.
### **How to Configure Audio Messages in a Call Flow**
1. **Add the Audio Message element** into your Canvas at the desired point.
2. **Choose message type**: upload an MP3 file or use text-to-speech.
3. **Determine when to play**: immediately after incoming call, before IVR, before transfer to agent/team, etc.
4. **Define what happens after the audio**: route to IVR, ring to user/team, or a fallback like voicemail or escalation.
### **Best Practices**
* Keep audio messages short and focused. Overly long messages can frustrate callers.
* Use high quality audio (for MP3 versions) to maintain clarity and reduce misunderstandings.
* Ensure the tone and content of the message aligns with your overall brand.
* Use audio to clarify service hours, whether calls are recorded, expected wait times, etc.
Visit our step-by-step breakdown on setting up [call flows](Creating-Call-Flows) in SalesCaptain.