> ## Documentation Index > Fetch the complete documentation index at: https://docs.salescaptain.com/llms.txt > Use this file to discover all available pages before exploring further. > SalesCaptain makes it easy to handle inbound calls on your business numbers, whether you’re on desktop, mobile, or the web. Every incoming call follows your custom call flow, so customers always reach the right person or team without delays. # Receiving Calls ## Incoming Call Routing Call Flows let you decide exactly where an incoming call should go. For full setup instructions, check out our [Call Flows guide](/Core-Features/Calls/Call-Flows/Creating-Call-Flows). You can choose from three main [routing ](/Core-Features/Calls/Call-Flows/After-Hours-Routing)options: ### Ring to User * Send an incoming call directly to a specific team member inside SalesCaptain.  * If they have the desktop or mobile app, they’ll receive calls directed to them in real time. Ring to User configuration in SalesCaptain call flows ### Ring to Team * Alert all members of a designated team (such as Sales or Support) at once. * Combine this with IVR menus or time rules to ensure new queries reach the right people quickly. Ring to Team configuraion in SalesCaptain call flows ### Forward * Transfer an incoming call to any phone number (internal or external). Just enter the number you’d like to ring, even if it’s outside SalesCaptain. Forward a call in SalesCaptain to any provided number ## Answering Calls Calls ring simultaneously on all your connected devices. ### On Desktop or Web Tap the incoming call notification to accept. Use the transfer icon to send the call to another user, group, or hardphone. Desktop incoming call notification in SalesCaptain ### On Mobile Simply tap the incoming call notification to answer, or swipe if your device supports it. Mobile App incoming call ring screen ## Call Controls Once you’re on the line, SalesCaptain gives you full control over the call experience: ### Hold & Resume Place participants on hold with a single click and resume when ready. Perfect for checking details or moving between calls. Desktop ongoing call controls in SalesCaptain ### Transfer Options Move the call to another user, hardphone, group, or contact. Choose between a [**direct transfer**](Core-Features/Calls/Call-Transfers/Direct-Transfers) (send the call immediately) or a [**warm transfer**](Core-Features/Calls/Call-Transfers/Warm-Transfers) (speak to the recipient first). Transfer ongoing calls to other users in SalesCaptain You can even attach a quick message before transferring. Learn more about call transfers here. Call transfer message example in SalesCaptain ### Keypad Access Open the keypad to dial menu options or enter account numbers without leaving the call. Dialpad view during ongoing call in SalesCaptain ### Coaching & Monitoring If a teammate is on a call, you can join, coach privately, or monitor with real-time AI transcription — especially useful for onboarding or support escalation. This expanded toolkit ensures you can manage calls seamlessly without juggling multiple apps or devices. ## If You Miss a Call Even when you’re unavailable, SalesCaptain keeps you covered: * [**After-hours routing**](https://salescaptain-42c66529.mintlify.app/Core-Features/Calls/Call-Flows/After-Hours-Routing) to voicemail, an AI agent, or another number * [**Voicemail-to-text**](Core-Features/Calls/Call-Flows/Voicemail) so you can review messages instantly * **AI Phone Agent** available 24/7 to answer questions or take bookings You’ll also receive instant notifications about missed calls, so you can follow up quickly. ***Tip:*** Set up time-based routing so calls after hours are handled by voicemail or AI, ensuring no lead slips through the cracks.