> ## Documentation Index
> Fetch the complete documentation index at: https://docs.salescaptain.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Reviews

> SalesCaptain helps you manage all your customer reviews in one place — making it easier to monitor feedback, automate responses, and build your online reputation. By connecting your Google Business Profile, you can view every review, respond directly, and even set up AI-powered replies based on custom rules.

### **Connect Your Google My Business Account**

To get started:

1. Navigate to Settings - Integration 
2. Click **Connect Google My Business Profile** and follow the prompts to link your account. 

Once connected, all your Google reviews will automatically appear inside the **Reviews** tab for quick access and management.

### **View and Manage Reviews**

Download the **Reviews** app from the SalesCaptain **Marketplace.** Once installed, it will appear as a tab in your sidebar.

After integration, you’ll see a complete list of your Google reviews, including:

* Customer name and rating
* Review text
* Source (Google or direct feedback)\
  You can reply manually, filter reviews by source or rating, and monitor overall sentiment.

### **Automate Responses with AI**

SalesCaptain’s AI assistant can automatically respond to new reviews — helping you maintain quick and consistent communication with customers.

1. Go to **AI Settings** within the Reviews tab.
2. Enable **Auto-Respond to Reviews**.
3. Add your **custom instructions** for how the AI should reply (for example, thank positive reviewers or offer support for negative feedback).

### **Create Response Rules**

You can fine-tune when and how AI replies by setting custom rules, such as:

* **Rating:** Only respond to 4–5 star reviews, or follow up on 1–2 star feedback.
* **Source:** Choose to respond only to Google reviews or to all direct feedback.
* **Delay:** Add a delay (e.g., respond after 1 hour or 1 day) to make responses feel more natural.
* **Review Text:** Trigger specific responses when certain keywords appear.

Once set, SalesCaptain will automatically check new reviews against your rules and send a fitting response on your behalf.